Why Customer Journey Mapping is not enough: introducing CJ Benchmarking
Markets are undergoing rapid transformations placing companies in a state of hyper-competitivity. A client-centric approach is no longer sufficient.
Markets are undergoing rapid transformations placing companies in a state of hyper-competitivity. A client-centric approach is no longer sufficient.
Rino is a 31-year-old from Catania who has been a fan of aircraft since he was a child and grew up wanting to become a pilot. But Covid got in the...
Milkman chose to rely on a crowd-based consulting service such as that offered by UNGUESS Security, looking to increase their level of security.
What factors influence the choice of which private clinic to contact? What leads people to request an appointment with a specialist?
Despite good intentions, a call center will be always slower in responding. But technology has opened the door to a faster and simpler solution:...
This is an extremely frustrating situation for the user, who has turned to artificial intelligence to solve any doubt or problem.
Security by Design strengthens the cybersecurity of the organization by automating its data security controls and developing a robust IT...