It has been evident that the emergence of the Metaverse has propelled several companies to accept the virtual world. In this article, we will share...
What factors influence the choice of which private clinic to contact? What leads people to request an appointment with a specialist? How is the...
The customer experience has become increasingly central to the utilities, due to the deregulation of the markets in which they operate and as a...
Through Payment Testing, organizations check a payment gateway's security, reliability, and performance, while making sure the process offers a...
The reductive use of the NPS as a mere statistical measure of a company's advocacy, won’t bring much value. That’s why the creator of the NPS...
Markets are undergoing rapid transformations placing companies in a state of hyper-competitivity. A client-centric approach is no longer sufficient:...
What factors influence the choice of which private clinic to contact? What leads people to request an appointment with a specialist? How is the...
Despite good intentions, a call center will be always slower in responding. But technology has opened the door to a faster and simpler solution:...
The choices and tastes of customers are changing very fast. Therefore, companies need to know about these preferences to stay in the market. This...
During the Launch Event, on January 24th, we interviewed Cristian Vaghi, Head of Customer Experience & Journey Design at Sky.