TOPIC

CX & Insights (2)

Click Challenge

What factors influence the choice of which private clinic to contact? What leads people to request an appointment with a specialist?

Chatbot

Despite good intentions, a call center will be always slower in responding. But technology has opened the door to a faster and simpler solution:...

CX & Insights

The choices and tastes of customers are changing very fast. This need has been answered with the introduction of Concept Testing

Case Study

During the Launch Event, on January 24th, we interviewed Cristian Vaghi, Head of Customer Experience & Journey Design at Sky.

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