G2 2023 Summer Report has been published, and UNGUESS was awarded Best Performer, Best Support and Relationship, in the Crowd Testing Tools sector
Popular review platform G2, known as the most relevant and prestigious source for business decision-makers seeking information about tech tools, has just published its Summer 2023 Report, and it has been a fantastic achievement for UNGUESS!
Listed in the Crowd Testing Tools category, we managed to stand out as High Performer, while also being recognized as the Best for G2's Relationship Index and for Quality of Support.
Our customers' reviews have given us outstanding scores: 9.7/10 for Ease of Use, 9.8/10 for Quality of Support, and a perfect 10/10 for Ease of Setup.
UNGUESS was not founded to win awards: but you know, it's nice when it happens. Particularly in this case because, being G2 badges awarded depending on the quality of reviews written by our customers, this prizes come as a recognition of the satisfaction of our clients, and their willingness to make it public.
The High Performer badge is awarded to products that receive high customer satisfaction scores while having a low Market Presence score compared to the rest of the category. This award is the most exciting for us as it reflects our customers' overall satisfaction and the quality of our service and support.
The Best Relationship badge is awarded by G2 based on several criteria, including customer satisfaction with the ease of doing business, the quality of support, the response to the 'Likely to Recommend' question, and the number of reviews received.
More reviews indicate a higher level of trust from buyers and provide a more representative and accurate reflection of the customer experience. You get why this badge means the world to us!
Finally - and this goes in particular to our CSM and IT support teams - UNGUESS was awarded the badge for Best Support in our sector. This is direct consequence of the incredible scoring granted by our customers (9.7/10 Ease of Use, 9.8/10 Quality of Support, 10/10 Ease of Setup).
Of course, this is just a start. We want to keep pushing and offer our customers the best possible experience and quality of support.
But it's also important for us to take this opportunity to thank all the incredible customers that believed in us, and took a couple minutes of their time to state it publicly.
If you are happy with UNGUESS and you want the world to know it, while also helping us getting some recognition, you can write us a review here.
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